We are sorry to hear you have a complaint you would like us to hear about, from time to time things can go wrong and we would like to make sure we put things right where we can.
Our customers are the heart of our business and we want to do everything we can to keep our customers happy with our services, that’s why we have an effective procedure in place to handle your complaint effectively.
If you feel you need to make a complaint, you can contact us in the following ways -
By e mail
Just Fund Me, Just Protect Ltd
Suite 3 Ground Floor
5 Tarleton Office Park Tarleton
Once we have received your complaint, we will acknowledge your complaint has been received within 3 working days and aim to resolve you complaint within 4 weeks. We must advise that we have up to 8 weeks to provide you with a final response to your complaint, however we aim to resolve your complaint as soon possible.
Our final response may include:
In the event that you are unhappy with our final response, you have the right as a consumer to refer the matter to the Financial Ombudsman Service within six months of the initial complaint.
You may contact them by post or telephone below.
Service Exchange Tower
0300 123 9123